Mixed feelings – Fast shipping on one item, but total standstill on another
My hopes are high for this product, but the fulfillment consistency has been confusing. I ordered an in-stock item 5 days ago, and there has been absolutely no movement on it yet. Strangely, I ordered a quick release from them 2 days after that first order, and it’s already on the way! I'm not sure what's going on with the logistics here. I have reached out to customer support and am currently waiting for a response. Hopefully, they can clear this up soon.
Trak Racer
Hey K,
Thank you for your review and for choosing the Simagic Alpha EVO Pro 18nm Wheel Base! We're excited for you to experience this fantastic wheelbase.
We completely understand your confusion regarding the shipping inconsistency between your orders. That's definitely not the seamless experience we aim to provide, and we appreciate you bringing this to our attention. We're glad to hear that our support team is already looking into this for you and will work to get your wheelbase order moving as quickly as possible.
We really appreciate your patience as we sort this out, and we're confident you'll love the Alpha EVO Pro once it arrives. Thank you for your understanding and support!
Trak Racer Team


